Cancellation Policy

At Zosiana Designs, we strive to provide exceptional service and ensure that you are happy with your purchase. If you need to cancel your order, please review the following guidelines:

Order Cancellations:

• You may request to cancel your order at any time before it has been fulfilled.
• Because we process orders quickly, we cannot guarantee that a cancellation request can be completed before fulfillment.
• Once an order has been fulfilled or shipped, it can no longer be canceled. However, you may return the item after delivery in accordance with our Return Policy.
  

How to Cancel:

• To request a cancellation, contact us as soon as possible by email or through our website's contact form.
• Please include your order number. We will confirm whether the order is still eligible for cancellation.
  

Refunds:

• If your cancellation request is successful, we will process your refund within 3-5 business days, and the funds will be returned to your original method of payment.

For any questions or assistance with cancellations, please contact us at contact@zosianadesigns.com