Cancellation Policy

At Zosiana Designs, we strive to provide exceptional service and ensure that you are happy with your purchase. If you need to cancel your order, please review the following guidelines:

Order Cancellations:

• You may cancel your order within 24 hours of placing it for a full refund, as long as it has not been processed or shipped.
• Once your order has been processed or shipped, cancellations are no longer possible. However, you can return the item once it arrives following our Return Policy guidelines.

How to Cancel:

• To cancel your order, please contact our customer service team via email or through our website’s contact form.
• Include your order number and request for cancellation in your message. We will confirm the status of your order and process the cancellation if it meets the eligibility criteria.

Refunds:

• If your cancellation request is successful, we will process your refund within 3-5 business days, and the funds will be returned to your original method of payment.

For any questions or assistance with cancellations, please contact us at contact@zoisanadesigns.com