FAQ

1. What kind of products do you offer?
We specialize in sleeves and cases for e-readers and books, along with journals. We’re also expanding into more bookish gifts and items for book lovers.

2. What are your shipping options?
We process orders within 0-1 business days to ensure quick dispatch. We offer free standard shipping with delivery in 3-4 business days. If you need your order sooner, we also offer expedited shipping for $5, with delivery in 2 business days.

3. Where do you ship from?
Our products are stored in various Amazon fulfillment centers across the United States to ensure fast and reliable delivery.

4. Which countries do you ship to?
We currently ship only within the United States.

5. How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number to monitor your shipment.

6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, and other major credit and debit cards, all securely processed through Stripe.

7. Can I cancel or modify my order?
Yes, you can contact us within 24 hours to cancel or modify your order. If your item has already been dispatched, we can assist with processing a return and refund.

8. What is your return and refund policy?
We offer free returns. If you’re not satisfied, contact us within 14 days, and we’ll provide a prepaid return label for a hassle-free return and full refund.

9. How can I contact you?
You can reach us via email at contact@zosianadesigns.com or by phone at (407) 816-2984.